I'm disappointed in the new ownership who started there somewhere around the end of March, 2012. We loved coming to the old store previously, and spent a lot of time, money, and heart here. But a recent exchange (or lack of exchange) with the new ownership on another site has left me cold.
The new owner recently posted a complaint about ""paint waste"" with photos on FB to show what they mean when they say people are wasting paint. They expressed how paint waste makes them ""want to cry,"" and how similar trays would be fined in the future.
One photo had a clear misuse of paint, no doubt. Overflowing with one paint in multiple containers. But the other two photos showed nothing short of what I've seen at many other painting places - small amounts of multiple colors left behind in the trays.
I expressed concern in a comment over the idea of being fined for such a thing, as there didn't seem to be a lot wrong in the second and third photo. Another woman agreed in a comment and mentioned that the previous owners would not have complained about such a thing. I mentioned that I was there once when the old owner showed me ""paint waste"" and it was a tray that was full of one color that the kid had left behind, but it was nothing like what's in the photos.
I went back today to see if they had responded to us. Instead, I found that we were deleted from the post. That simple. We didn't use bad language, or say anything derogatory. We simply disagreed, and we were removed, presumably to keep a positive light on their page.
To me, while a very small incident and not even in-store, is still disrespectful censorship for no reason other than to show their best face. They could have responded with further explanation, perhaps explaining something not obvious in the photos. But they chose to delete us instead.
So I won't be back. There are so many other places to paint. But I'm sorry this is what has become of the store.