HORRIBLE CUSTOMER SERVICE
I ordered an Imprint unit for my Car stereo after Earmark forgot to properly right up a correct insurance report after my head unit was stolen out of my car. Instead of Insurance covering the imprint , they left it off the invoice and i had to cover the difference.
After ordering the Imprint, while waiting for my installation date the bone-head manager thought it would be a good idea to sell my Alpine Imprint that i had paid in full for, to another customer and not tell me. Thus when i arrived to have my unit installed in my car i was not notified of this thievery until i picked up my car two days after dropping it off. Within those two days i received no phone call or notification of any kind that the installation that i dropped my car off for would not be completed. Furthermore none of the installers, employees, or manager expressed any kind of apology or sympathy for their inconvenience and lying to their customer.
When i went to pick my car up i also noticed that they didnt properly re-install my head units and left several clips not properly inserted. Earmarks response was merely more excuses and not one single apology for their D- work and D- customer service. I forgot to add that the viper alarm and GPS in my nav also stopped working once i got my car back from them. I have a custom installed stereo and viper alarm that has worked perfectly for 5 years , then i started using Earmark 1 or twice over the past year and these problems always seem to come up.