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Earmark Car Audio - Plano, TX - Reviews page 1 - Judysbook

Earmark Car Audio

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3132 W Parker Rd
Plano, TX 75075
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(972) 612-6886
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Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX
Earmark Car Audio - Plano, TX

Reviews

( 6 )
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( 5 )

Best

I've been doing business with Earmark for over 20 years now. They are always very friendly and professional. I've had many cars tinted over the years and never had a problem. I've...

Worst

Had formula one window tint installed on my 2010 F-150 sypercab. The tint was okay but they got soapy water streaks all down the side of my clean BLACK truck. Frank, the manager, ...

Big Yes! 3/29/2012

I've been doing business with Earmark for over 20 years now. They are always very friendly and professional. I've had many cars tinted over the years and never had a problem. I've had small stereo purchases and never had a bad experience. I will not take my business anywhere else. The Manager is fair and cares about taking care of the customer. My experiences with Earmark and their staff over the years have always been pleasant. Thanks for always taking care of me. more

good customer service 2/14/2012

after being a bit underquoted on an estimate for a speaker box i was called by multiple employees who jumped through hoops to make the deal go thru.i was impressed by their customer service, and their work is always impressive! more

Keep Looking! 2/12/2012

If you want to feel appreciated as a customer and deal with competent sales people steer clear of earmark. Horrible customer service and unprofessional staff. Dont give this company your business they dont appreciate their customers. Needs a new management team!!! more

No! 11/19/2011

They require a deposit TO MAKE AN APPOINTMENT to have your car worke don. Who pays money up front for services (nothing tangible) to be rendered at some point in the future? And deposits are non-refundable. You find a better price, change your mind, wreck the car, too bad. more

The best in the business 9/13/2011

I have done business with Earmark in Plano for 15 years and I would recommend them to anyone. Very knowledgable and their installers do top notch work! And their prices are competitive with anyone. These guys have always taken care of me and treated me like I was important to them, even when I wasn't buying anything at the moment. They are locally owned and operated and the employees and management truly seem to care about their customers. I have had Earmark in Plano tint the windows on 10 vehicles, apply the clearbra paint protection film on 3 vehicles, install security systems on 2 vehicles, install radar detectors in 3 vehicles and install stereo systems in 4 vehicles. I have always been satisfied with their service. more

VERY BAD EXPERIENCE 9/4/2011

There is no one on the staff that is competent. I had a very bad experience and never got it resolved. If your car is damaged by them, tough luck. They take NO responsibility and don't know what they are doing in the first place. If you are looking for an audio expert - keep looking. This bunch does not have any idea what customer service is and they have never heard of making the customer happy. more

Highly Recommended! 9/1/2011

Excellent service, expert staff. I have done business with several Earmark stores over the past 20 years, and I highly recommend them. more

Horrible Customer Service, Careless , Thieves 6/6/2011

HORRIBLE CUSTOMER SERVICE HORRIBLE INSTALLATION I ordered an Imprint unit for my Car stereo after Earmark forgot to properly right up a correct insurance report after my head unit was stolen out of my car. Instead of Insurance covering the imprint , they left it off the invoice and i had to cover the difference. After ordering the Imprint, while waiting for my installation date the bone-head manager thought it would be a good idea to sell my Alpine Imprint that i had paid in full for, to another customer and not tell me. Thus when i arrived to have my unit installed in my car i was not notified of this thievery until i picked up my car two days after dropping it off. Within those two days i received no phone call or notification of any kind that the installation that i dropped my car off for would not be completed. Furthermore none of the installers, employees, or manager expressed any kind of apology or sympathy for their inconvenience and lying to their customer. When i went to pick my car up i also noticed that they didnt properly re-install my head units and left several clips not properly inserted. Earmarks response was merely more excuses and not one single apology for their D- work and D- customer service. I forgot to add that the viper alarm and GPS in my nav also stopped working once i got my car back from them. I have a custom installed stereo and viper alarm that has worked perfectly for 5 years , then i started using Earmark 1 or twice over the past year and these problems always seem to come up. more

HORRIBLE CUSTOMER SERVICE 4/15/2010

Made an appointment to get windows tinted and guy never showed up. Person in store didn't care and said we could wait 2 hours if we wanted. Will NEVER return to another Earmark. Cons: Don't show up for appointments more

Poor customer service 2/19/2010

Had formula one window tint installed on my 2010 F-150 sypercab. The tint was okay but they got soapy water streaks all down the side of my clean BLACK truck. Frank, the manager, refused to have his guys wipe it off. Something about not wanting to scratch customers vehicles. Pros: tint job was ok Cons: Streaks all down the side of my truck more

Nothing but great 7/2/2009

I have gotten the following done at Earmark. Pros: people and service Cons: far from where I live more

Average but nothing more! 3/18/2009

I wanted Formula One tint on my car. The work done was average and of details were missed. There were a LOT of scratches on the film of my tint. A squeegee was left in my car, a rubber seal on the driver's door was cut, and there is residue of the soapy solution that was used in the process on the headrests in the backseat. I take it back to the installer to see how he handles this situation. Pros: Car was ready before promised time. Excellent product. Cons: Details were overlooked more

Superb customer service! 3/17/2008

Frank and the crew have installed all the window tinit on my last 7 vehicles, as well as upgraded stereo's, dynamat interiors. Pros: will meet you early if you have to drop off vehicle more

Best Installs around! Sales guys know their stuff! 11/9/2006

The guys at Earmark know what they are talking about. Frank was just the nicest guy and was very helpful. They won't sell you something you don't need and their install guys really do a great job. Whether you have a car, truck, boat, or bus, these guys can do it all. I even had them put a radio on my golf cart! Now that's something! Check with these guys first and/or last but don't do anything without stopping here. You won't be disappointed! Pros: Clean store/shop, install examples, knowledgeable staff Cons: If they are busy you may have to wait a few minutes but it's worth the wait more
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