The service was horrible indeed! They ruined my husband's Armani shirt (it has been sitting there for more than two months while they were trying to correct what they had done to it pressing and cleaning it numerous times after which it looked even more wrinkled, dirty and felt like a peace of plastic). When I asked for a credit for the price of the shirt, the manager simply took it off the hanger (she probobly thought that a customer like me didn't even deserve to have their hanger), folded it as if it was some cheap t-shirt, gave a $1.45 to me (the cost of dry cleaning) and said the following: ""If you don't like the way we pressed it and you do not appreciate it go look fo some other place"". I was shocked. Honestly, when I deal with such an impudence of a low-class uncivilised human, I just feel speachless and helpless. I had been living in the US for two years by that time and I never thought that things like that could ever happen to me here. When I came home I just burst into tears, which is now funny to remember of course. It wasn't about the shirt, but about the service. To be offended was the least thing I expected for paying, being loyal and contributing into someone's business.