I wouldn't give one star if there was an option for none. If this place has what you need it will cost twice as much as any other store and way more than online retailers. Do not have any work done, just removing a virus and reinstalling windows will cost as much as a used computer. A work mate of my brothers took his computer there and they just used the option to restore back to factory and charged over $100. I checked their hard drive before writing this to make sure they didn't format the drive and reinstall windows, the OEM hidden partition is still there.