My television is under warranty and I was referred by the manufacturer to ET Television Service. I called, they made an appointment with me for a few days later to come and pick up my TV between 9am-Noon. They never showed up. I called, no one answered. I called again, several times, same thing. I called Philips to complain and let them know what kind of company they were referring business to-they didn't seem surprised. ET isn't too far from my home, so I drove by a few times, no one was there. About 2 weeks after the missed appointment, I get a non-chalant phone message from them basically asking me to call them about my TV repair. I called back, no one answered again! I went by there the other day, people were there-I told them that I was not happy that they did not call me back, show up for their appointment, etc. I ended up taking my TV about 25 miles away to a place in Cedar Park and I'm now waiting to hear back from them...I would definitely ask for another referral if your manufacturer recommends this business to you.
Cons: Ambivelance, Poor Customer Service, Unreturned phone calls, no voicemail, missed appointment