Amidst the range of sketchy to snobby jewelry stores in the Downtown Crossing area, E.B. Horn stands out as a polished gem. I have never purchased anything there, but know of friends and colleagues who report stellar merchandise and service. I went there for jewelry repair, and was initially intimidated because my diamonds are a fraction of the size of what they sell. Fortunately, I had no reason to be afraid. The staff quickly assisted me, asked me several question to find out what I truly wanted, completed the job in a timely fashion, did a *beautiful* job, and charged a lower price than their initial estimate! I was floored. I'll definitely be going here more often.