As far as I know I have always gotten honest service from Elite...but really, what do I know?? I'm no mechanic. Twice they have told us our Neon does NOT need break work even though it is a squeaky thing. Guess what, we didn't need break work. We totally could have been taken advantage of! Bonus points for them. They have performed minor electrical work, basic maintenance and exhaust work for us and we have always walked away happy. And the front desk is knowledgeable, friendly and oh so prompt!