I used Dutch Boy Cleaners for years. They would come up missing a shirt now and then and deny it was ever given to them. Since I always turned in large numbers of shirts (around 45) I always gave them the benefit of the doubt on the missing shirts. However, the last time I went, I complained about a missing shirt. They first claimed that I counted wrong (as usual). But, when I kept insisting, they finally brought out a shirt and handed it to me (yes, I identified it as mine). The shirt was torn from the collar down to the waist. They then claimed it was given to them that way. I knew it wasn't and I knew they had torn the shirt. They probably grabbed a bunch of wet laundry and ripped the shirt in the process. They refused to replace the shirt, apologize, or even admit that they might have tore the shirt. That was the last time I took my clothes to Dutch Boys. I had spent close to $1000 at that location on Nacogdoches until the last incident. I have never been back, and I don't recommend Dutch Boys as a reliable, customer friendly establishment. There are plenty of other reliable cleaners in San Antonio without patronizing that type of business.
Cons: Poor Customer Service, Dishonest, Neglectful, Destruction of your clothes