Make sure you get a receipt if you pay a late fee. I paid a late fee of $5.00, I wasn't given a receipt and failed to ask and thought the person recorded it. Then a month later I find out that I owe $10.00 in late fees. I explained to the woman at the desk but she didn't believe me so I paid the money. Also take your books to the desk to return I've had 2 problems when I return them either at the night deposit or if I walk in and return at the door! What a mess that was!!!