Originally brought my car in for an accident 8 years ago (front bumper, head light covers, quarter panel and door) and was given a ""lifetime"" guarantee. I had to bring it back FOUR times within a year to have it repainted and fixed correctly (first time the paint didn't match, second time there were two full hand prints in the clear coat, third time they put the head light cover on wrong so it scraped all the paint off the front area under it and the fourth I don't recall... like three isn't enough? lol). Last summer the clear coat started to peel on the door raised emblem because during the original fix the autobody ""specialist"" was too lazy to take off the emblem and door molding... aka paint it the correct way. I brought it back for the lifetime warranty, Dave Jr. said no problem, took off the emblem, ordered a new emblem and repainted the lower area. I never put the new emblem back on, drove the car for a couple weeks and then put it back into 7 months of winter storage. I took it out, brought it to a Auto detailer whom used to do Auto body and he pointed out that the clear coat was again peeling on the door molding (above the emblem) and the paint chipping on the front bumper shouldn't happen because it was not prepped correctly. I brought it BACK to durable, however this time Dave Sr. was there to ""help"" me out. He came out, looked at the car and turned to me and said ""GET THE #$%& OUT OF HERE!!"" I replied ""excuse me??"" and got ""GET THE #$%#@ out of here! I am not TOUCHING your car again! WHO knows what would happen if I have to pull off that door molding and repaint the door! I'm not getting into that!"" I then reminded him of the lifetime guarantee and he once again told me to ""get the @#$# out of here"". This went back and fourth for 10 minutes, I presumed he thought I had the car repainted AGAIN within the last few years, which I had not (swear on my grandmothers grave), so I reassured him of that which he then called me a liar, walked away from me, and repeated ""Get the $%# out of here!"". I guess they will help you out and honor their warranty if it does not trouble them to much! I am now seeking help from the Better Business Bureau and possible legal action.