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Drum Hill Ford - Lowell, MA - Reviews page 1 - Judysbook

Drum Hill Ford

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1212 Westford St
Lowell, MA 01851
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(978) 452-3900
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Reviews

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Best

We bought another Ford at Drum Hill Ford and are completely satisfied. We completed the sale quickly. We were even able to finance the sales tax. They had the plates on the vehicl...

Worst

I am not satisfied in the least. We went to Drum Hill for many reasons. First we had heard wonderful, glowing reports from satisfied customers. Second, location of the dealership,...

Worst customer service in greater lowell 8/15/2011

I am not satisfied in the least. We went to Drum Hill for many reasons. First we had heard wonderful, glowing reports from satisfied customers. Second, location of the dealership, it's in close proximitaty to our home. They were great when we gave them our used SUV, our cash and signed our loan. However that's it, once that was done, they came up with every excuse not to give us our ""new"" car. First it was, we just need to check it, they ""oh, a sensor is gone"" , then come in and your car will be ready (one hour with 3 kids in their showroom and not a simple -sorry it's not ready), then come back tomorrow -here's a loaner, oh come back after the weekend...5 days later still no new car. They never call us back and when they do that is when we find out it's still not ready. The general manager Steve, ""shh'd"" me in the showroom when I attempted to explain how unhappy I was. I would not reccomend them to anyone. Walk before you buy a car from them more

The very best 1/16/2010

We bought another Ford at Drum Hill Ford and are completely satisfied. We completed the sale quickly. We were even able to finance the sales tax. They had the plates on the vehicle when we arrived for pick-up .And there is no need to have to have an appointment for an oil change. Sales people were the best we have ever seen. ( We have bought vehicles in five different states)--- We recommend Drum Hill Ford Pros: Great service more
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Additional information

  • Payments:

    Visa, Master Card, Discover
  • Neighborhoods:

    Highlands

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