I was told to check the reviews and I did so. It is interesting to see the opinions of 9 people, all who have dealt with the same staff members, and the differing opinions of the same people! Of course at times, there will be differences between a patient and a staff person. We try to bend over backwards to please and satisfy. Everyone has a bad day, patients and staff. Some patients are upset that their insurance doesn't cover more and they are upset with the bearer of this information. I've heard people get upset after 10 minutes of delay in the waiting room...10 minutes! But the patient in the exam room chair wouldn't want me to rush them through because the person currently waiting is in a hurry. Nor would the person waiting once THEY are being seen. Sometimes a pair of glasses is promised for an approximate time and the lenses are not received from the supplier in time for this schedule to be met. Some patients' insurance programs require that an outside lab, over which we have no control, make the glasses and they are slow because they do thousands. Some are upset because we filled their M.D.'s Rx and it was not right. I will always make sure that the final dispensation is done right. If a frame is back ordered, I will use the same frame in a different color as a loaner until the frame comes in in order to speed up the job. No one ever feels rushed. But there can be personality differences. Expectations are not always met when someone tries bifocal soft contact lenses for the first time. There are so many variables involved in an optometrist visit. It's not, "here's a pill, take it". Some patients cannot be corrected to 20/20 no matter what Rx is supplied. In summation, we have been in the same center in Encinitas since March of 1985 with a patient base of over 20,000. We do the best we can and sometimes we fall short. Other times we are better than expected. But, from now until whenever "then" is, this office will endeavor to satisfy to the best of our ability. Thanks for reading.