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Don's Auto Body - Buffalo, NY - Reviews page 1 - Judysbook

Don's Auto Body

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3160 Union Rd
Buffalo, NY 14227
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(716) 681-2165
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Reviews

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( 3 )

Best

I am very pleased with the work Don's Auto Body is doing with our fleet vehicles and how quick and professional the staff is over there. I will continue to take my vehicles to D...

Worst

Get your quote on paper!!!!! Don is VERY smooth and nice on the phone and in person. He seems like wonderful person. I was quoted (verbal) one price and charged a much hig...

Bait and switch (both price and engine) 5/9/2011

Get your quote on paper!!!!! Don is VERY smooth and nice on the phone and in person. He seems like wonderful person. I was quoted (verbal) one price and charged a much higher price when the job was finished. I was told several times the engine was new when I was quoted the price. When the job was done I find out.......they call a re-manufactured (used) engine, new. A re-manufactured engine is not new, it is a used engine with new parts. By the time everything was all said and done, it was just a little less than if I had the dealership put in a new factory engine. I would not recommend them to anyone more

An Excellent Job 10/26/2010

I am very pleased with the work Don's Auto Body is doing with our fleet vehicles and how quick and professional the staff is over there. I will continue to take my vehicles to Don's Auto Body for regular repairs more

Bait & Switch & Just Plain RUDE ! ! ! 7/2/2009

I recently bought a boat that needed some engine work. I found an ad for Don's Auto Body on craigslist so I called. They quoted me $1,500 for a rebuilt engine & $800 to install it over the phone. I felt this was fair. They also offered to pick the boat up for me since I didnt have a way to trailer it that day. Great, right? I went in the next day and they explained to me that the boat needed X & Y & Z done and that they had to do this & that to it. However, I was smart enough to get some 2nd opinions, and ALL of these other professionals said that these things were NOT needed. So I asked Don's to give me an estimate to repair the boat in writing. I did this for 2 reasons. 1) I had read the previous review on Citysearch about them. 2) I kept getting told that they were telling me that I needed things that I didnt. When I asked the manager for a written estimate he said ""That""s ridicoulous"" and I quote ""our time is too valuable we make $75 an hour"". They proceeded to advise me to have a good day (which meant goodbye - leave us alone). I had noticed my paperwork already had a charge of $150 on it to pick the boat up. I never asked them to pick it up, they offered, and when I accepted they never mentioned a cost. They basically wanted me to let them just work on it and give me the bill (blank check). I returned at 5:00pm 2 days later to get my boat out of there and was told I could not have it because they were closing at 5:30 and to come back another day. Luckly, I called them from my work phone so all of our conversations are recorded. I will be filling a complaint. If you are considering these guys to do work. I can honestly say that in my 35 yrs I have never been treated so rudely as a paying customer in my life. I am giving you fair warning now. DO NOT go there. See the other review. Cons: Bait & Switch - Very Rude to Customers more

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