What was to be a fun lunch to celebrate birthdays among co-workers (including my own) turned into a very upsetting and unsettling experience. Towards the end of the meal, the servers gathered around us with desserts and the usual over-sized sombreros for us birthday-folk, and sang ""happy birthday"" to us, which was all in good fun, until the next thing I know, there is a hand over my mouth and face from behind, and I am blinded with whipped cream in my eyes. I couldn't see or breathe for the stuff in my mouth and nose, and was left feeling like I had been accosted. As I was trying to get the stuff off of my face, out of my eyes and hair and cleaned up off of my clothes, one of our party politely mentioned to the waiter that maybe that wasn't such a good thing to do to someone when they're not expecting it. His curt reply was that they do it all the time. We were told that it was our fault for coming, and they did not apologize for their actions. When asked to see the manager, she was told ?he?s right over there, go get him yourself?, and as she proceeded to lodge her complaint, she was met with the same defiant and defensive posture. All we wanted was an apology and an admission that they were in error, no matter how long their tradition has been going on. I can?t for a moment believe that I am the only to have concerns about being attacked from behind and having it called ?tradition?; but it was their sheer lack of compassion, empathy and customer service from the entire staff, including ownership, that was most upsetting. In reading ?rave? reviews on various sites (honestly, the food isn?t all THAT great; it was okay, but hardly ?the best?) I can only assume that they have read them as well; or written them themselves. It was clear from their attitudes that they feel they have customers to spare and didn?t feel the need to take responsibility for their reckless behavior. Maybe it was our fault for going there, but you can be sure I won?t make this mistake again.
Cons: Arrogant waitstaff and ownership