For my last car I had to pick from a Jetta and a Civic. Boy was I wrong when I selected a Jetta. The service department at Don Jacobs was horrible and it was the only one within 1 1/2 hour drive so I was stuck. Any time you need something done to your car then you always had a wait. I don't mean a day. I mean it was several days before they could get you in. There was always something broken. I always left wondering if they had actually completed the repair. Many times I would come to pick up my car and there would be various spare parts side. Bolts and springs and such.
And they always left a stinky apple in the car. Ok fine thats really nice if it was placed in there right before you picked it up but for hours in the hot hot sun makes for a smelly stinky appley car.
Any time a service was suggested I felt like I was at McDonald's being asked if I wanted fries with that. Never felt as if it was an honest repair suggestion.