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Dollar Rent A Car - Salt Lake City, UT - Reviews page 1 - Judysbook

Dollar Rent A Car

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601 3800 West
Salt Lake City, UT 84116
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(801) 575-2580
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Main categories:

Retail Shopping , Car Rental

Related categories:

Travel & Transportation

Reviews

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Best

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Worst

Made a reservation for a car for 3 days while on short vacation. After discovering that the rental company would not take Visa Check card with thousands of dollars, upon my arriva...

TERRIBLE CUSTOMER SERVICE!! 8/10/2011

Made a reservation for a car for 3 days while on short vacation. After discovering that the rental company would not take Visa Check card with thousands of dollars, upon my arrival at the airport after a long flight, the rental clerk agreed to take only a credit card and place a deposit on card and hold on funds for 1 day. Two days into my trip I get a call from a manger named Julie who calls me the afternoon before I am supposed to return the car and she tells me I need to return the car because my credit card is declining. I offer to give her another card and explain I will be returning the car in the morning as agreed. She then threatens that she may call the police because I am out of contract. I offer to give her another credit card and she tells me she does not work for a credit card processing company and either I get the card working which is declining, return the car at once (I am on vacation not able to return until the following morning) or she may call the police.. NOT A GOOD WAY TO TREAT A CUSTOMER ON VACATION! I cant believe a company would hire a manger with such poor customer service skills. I will never rent from this company again. I am returning the car in the morning as I agreed and will never do business with this company again. more

Salt Lake City Airport Dollar TERRIBLE 6/10/2011

TERRIBLE TERRIBLE TERRIBLE and I could say more but I will refrain. Rented a car from them a few months ago. Typical subcompact nothing unusual. Filled up the gas and returned the car. Lot person checked the car checked in and gave us the receipt. Two months later they tried to claim we had cracked the window while in our possession and the person checking it in missed it. I informed them that it was checked in and signed off with no damage (which we also made sure there was no damage). The fly by night company representing Dollar named PurCo said the person checking it in and signing it off sometimes misses things. Isn't that there job to make sure it is returned in good condition before signing it off ?! Very unprofessional. WOULD NOT RECOMMEND DOING BUSINESS WITH ANY COMPANY LIKE THIS. more
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Editorial

  • Competitive rental values offered on 11 classes of airbag-equipped vehicles including Chrysler, Dodge and Jeep models.

  • 8/17/2008 Provided by Citysearch

Additional information

  • Payments:

    American Express, Visa, Master Card, Discover
  • Neighborhoods:

    Jordan Meadows

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