This is a great ski and snowboard shop. I have been to many, many shops in my 38yrs of skiing. No doubt---Chattanooga has a shop just as good, if not better, than some of the western shops that I have visited. As far as the letter from Mike: Mike---you are an ANUS HOLE. I bet you were the guy that they caught shoplifting. Stuffing your sneakers in the snowboard box and trying to wear the board boots out the door. go suck one Mike!