Shoes took forever to arrive, they don't fit, and now one size up is out. So free exchange is out. Every other store gets my order to me within 3 days even with free shipping, this one took fully eight days. I wouldn't mind so much if there was no problem but there is and they leave me out in the cold because of it. I ordered the same size as I have for all other orders but the Borns apparently run small. With Amazon or Zappos I could have just returned them for refund without needing to exchange them for free return. I'm done with this company, will order from Amazon or Zappos next time.