I had long waits and bad customer service. I would not recommend this business. They treat customers like they really don't need your business anyway, so go somewhere you will be appreciated and treated with respect. If you ask how long it will take, they say an hour, it takes 3, pay somewhere they will apologize instead of being rude like its your fault they didn't process your paperwork. The doctor was nice, but the rest of the staff makes the experience not worth the gas you put in your car to get there, let alone ""what insurance pays"" they make it clear its free to you so who cares, right? Well I do pay for my coverage, so to me its still my money, just going through the insurance and would rather support another establishment. When my glasses broke I had to order a replacement they never called me back kept telling me next week, ect. after over a month, I found the order was never processed for a replacement. They need process improvement and customer service training.
Pros: Cheap price, good specials, good hours and availability
Cons: Dont follow through, bad management, poor staff, mixes up orders, dont place orders. (took a month and still didnt order my replacement glasses)