What a complete rip off, they do not honor their own refund policies and are extremely rude. The manager is a loser who can do nothing more than scream like an irate baby on the phone when you call to ask a question. I have several friends I spoke to about this place and they indicated they no longer go to this place for the same reasons, and the salon is unprofessional, and they have been getting better services elsewhere. Avoid the hassle and find yourself a better, more professional place to go. This place is out of gas.