I called Divine Carpet Cleaning, obviously needing my carpet cleaned, and left a message. The next day a rep called back and said she had an appointment in an hour and a half. I said that wasn't convenient did she have a time around 5 p.m. any day the coming week. She said, ""I have 1 p.m on Monday."" and then silence. No ""well, let me see what I can do, or my next 5 p.m. appointment is..."" just silence. I said thanks I'll call someone else; I did, asked for a 5 p.m. appoint, he said, ""no problem"". Bonus: he showed up, did a fantastic job and was $20 less than divine.
Pros: sounds like they do good work
Cons: never could get an appointment