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Discount Tire - Lebanon, TN - Reviews page 1 - Judysbook

Discount Tire

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613 S. Cumberland St.
Lebanon, TN 37087
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(615) 449-8087
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Reviews

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Best

So I've been to this location twice since moving to Lebanon. Both times I was greeted quickly and professionally and left feeling that I had been treated fairly. I have interacted...

Worst

My wife and I had a blowout in Watertown on Saturday afternoon and had to mount the little doughnut spare, which needed additional air and came off the bead and lost the seal when...

Completely different experience 11/22/2013

So I've been to this location twice since moving to Lebanon. Both times I was greeted quickly and professionally and left feeling that I had been treated fairly. I have interacted with Kainan, Coleman and Mario. All gentlemen greeted me with a smile and a handshake which is hard to come by these days. On the first occasion I was greeted by Kainan who quickly helped me get 2 tires that I badly needed. I came looking for a pair of Hankook's but they weren't readily available so Kainan helped me find a nice pair of Cooper's that were actually cheaper than the tires I came for, (not usually the case in my experience). I came in the next day to have them mounted and sat down to watch the guys work. By the way. they have complimentary cold bottled water and hot dinks, nice touch. While waiting for my truck to be finished, I started to take in the action and there was a lot of it. The guys were like watching a pit stop. They worked hard, fast, together, and were happy to be doing it. I could often hear someone prodding and encouraging the crew to keep on task and on time. While I was sitting back and observing, I noticed Kainan, (the manager from the day before), sitting in street clothes on the couch with a legal pad taking notes and observing the operation run without him being the one to tell them what to do. They really didn't need him there on his day off, I doubt that they even knew he was there after a few minutes. Anyway, my truck was finished in less than about 45 minutes and after watching the way they worked and the way I was treated I decided to purchase the other 2 tires. While voicing my interest in purchasing the other tires I also stated that I liked the way the black powder coated rims looked. Kainan, (on his off day), logged into the computer for me and once again found me a very similar one to what I was looking at, but these he had in stock and they were cheaper. I told him I would be in the next day to have them installed, deal done. Coleman took good care of me the next day, I will be back!!! more

Poor Example 6/5/2011

My wife and I had a blowout in Watertown on Saturday afternoon and had to mount the little doughnut spare, which needed additional air and came off the bead and lost the seal when I lowered it to the ground. I had to call a tow truck. The driver took us to the Discount Tire store on Cumberland and I asked if they would inflate the spare for us and the counterman told me he wouldn't but he could sell me a new tire. I said I would prefer to get the spare inflated and he refused, saying the tire was over ten years old and he would not service it. I told him the spare had never been out of the trunk and was essentially brand new. He still refused to put air in the tire. I then went to Walmart who put air in the tire without charge and sent us on our way. And they were POLITE. more
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Additional information

  • Hours:

    Mon-Fri 8am-6pm; Sat 8am-5pm; Sunday Closed

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