The carpet began to fray three days after the install and after three attempts to get the seller out to fix it (they failed to show up for their appointment three times without calling or notification) they liquid nailed it back together creating a worse looking spot than before. No customer support from Mohawk carpet (said this falls under normal wear and tear) and they refused to do anything about the ribbons that are coming up. Charles, the owner of the shop does not return calls and when contacted berated my wife on the phone for asking them to take care of the problem. We are currently engaged in taking them to court as they are not standing up to their service warranty or the warranty on the product. Do NOT shop here!
They also littered the yard with nailing strips, razor blades, and cigarette butts after the install and left scraps of padding everywhere in the driveway. The worst service and company I have ever dealt with - bar none
Pros: they were close to home
Cons: terrible product, poor install, no customer service - no reason to shop from here again