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Dick Hannah Volkswagen

id: 28365774
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3500 NE Auto Mall Dr
Vancouver, WA 98662

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(360) 342-9358
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Reviews
( 335 )
( 21 )
( 3 )
( 1 )
( 16 )

Best

Greg Foumal was great! He was very helpful in the process of buying a car. He listened to what I needed and didn't try to force things on me that I wasn't looking for. He made buy...

Worst

I hate car salesmen and the whole ?buying a car? experience?. That was until my husband and I walked in to Dick Hannah VW. Brandon and the whole staff have been wonderful. They tr...

Bought a VW CC LUX Lim from Ricky 11/5/2010

Ricky Ballantyne was GREAT. My husband first dealt with him on line then on the telephone. He was straight forward and no nonsense. He quoted us a price and was willing to work with us. He not only found the car I wanted but delivered it to my home and picked up my trade in!!!! WOW.. I was so surprised how easy it was. He was so nice and willing to show me everything about the vehicle. I will recommend him highly. Thanks Ricky and Dick Hannah you have a GREAT employee on your hands. more

See MaryAnne Randall for a Great Deal 11/2/2010

Oct 17 My wife and I went to Hannah VW just to ""kick a few tires"". I had absolutely no intention of purchasing anything more than coffee and a donut. MaryAnne greeted us in the lot with a big freindly smile, showed us a car or 2 and finally convinced us to go on a test drive. As MaryAnne went for the keys to a VW Touareg I was thinking, ""OK, I don't like Touaregs so lets get this over with and ease out of here"". Unfortunately, the minute I sat in the driver's seat I knew that the Touareg must be mine. 2 hours later I was driving it home and feeling like a kid at Christmas time. MaryAnne is one of the best at what she does and if you go to Hannah VW do youself a favor and work with her. more

Scotty is Awesome 11/1/2010

I bought my Passat from Scotty Hiltz a few weeks back and it was the best car shopping experience I've had in my life. This is my 4th VW and the previous experiences at other dealers were grueling and tedious! Scotty at Dick Hannah VW was entertaining and was straight forward and answered my questions without a run around. I went in telling him what I wanted and he delivered! Go to the VW place in the Auto Mall and ask for Scotty, deal with no other! more

Recommend Dich Hannah Volkswagen 10/31/2010

I purchased a Jetta this year from DHV. It was a very good experience. Love my new Jetta!! MaryAnne is a doll and the service crew are amazing!!! If I have a question, I just call or drop by and everyone is very helpful, professional, and friendly!!! more

Review for Dick Hannah Volkswagen 10/30/2010

We just purchased a new car from Dick Hannah Volkswagen. I must admit, in addition to loving the new Jetta, it was one of the most enjoyable experiences I've had purchasing a car. MaryAnne Randall was excellent in bringing over the car we wanted from another location, taking us through the paperwork and in particular in showing us how to use all the features of the new car and explaining the maintenance program. She was knowledgeable, personable, and just a pleasure to work with. If and when I am in the market for another car, I will not hesitate to call MaryAnne. more

Excellent service from Maryanne Randall :O) 10/29/2010

Recently I purchased a new VW Jetta. Like a lot of people, the thought of dealing with a dealership and a sales person made me not even want to purchase a car but it was something I needed to do. I was referred to Maryanne Randall at the Dick Hannah VW auto mall location. I cant even begin to tell you how fast, easy, and not to mention incredible our experience was. Maryanne was Wonderful to work with!!!! It was the most easiest transaction I have ever experienced from start to finish. Maryanne not only took the time with my husband and I to make sure that this transaction ran smooth but she took the time to explain in detail all about our new vehicle, financing, etc. Not only will we be returning customers to her but I strongly recommend anybody looking for a vehicle to contact her and experience what my husband and I did. You wont regret it!!! She is amazing and definately provides 125% customer service which you dont seem to find a lot of these days. I now have a different view on purchasing a vehicle since meeting our sales person Maryanne. Thank you, Thank you, Thank you!!!! Terra and Eric :O) more

Good Experience 10/29/2010

Recently purchased my new car here and after visiting multiple dealerships I kept coming back to this one. They were easy to deal with and had lots of selection. Cort Bailiff was Wonderful to work with - very willing to help answer my questions each time I came in (and it was a lot before I made up my mind). I strongly suggest working with him - Thanks Cort! more

Amazing service 10/29/2010

Reading through a lot of these reviews you can tell when people are just out to bring the company down. I recently bought my Eos from Dick Hannah Volkswagon and couldn't be happier. Samantha the sales person that assisted me couldn't have been nicer. Being a hard top convertable it's definately a nice car to have while going to the beach or a nice drive during the entirity of the year. Customers for Life which I enrolled in was really awesome! Coupled with my three free years of maintainance I get for free! I pretty much never have to pay for service calls for the extent of the next three years. Not to mention I am able to extend my warrenty? Who can beat that. if you are in the Vancouver/Portland area I would definately suggest you go down to the Vancouver Auto Mall and ask to talk to Samantha should you be interested in a Volkswagon! more

great service 10/29/2010

I got to work with a lovely young lady named Samantha. She was great and helped me find just the right car for me and my family. I'm definitely recommending her to everyone that wants someone trustworthy to work with. Our new car is great. There is nothing like driving off in a shiny new car, windows down and that new car smell. this Jetta will be with us for a very long time. more

Dick Hannah VW..Therrrr Grrreat!!! 10/29/2010

So this was the first time I had fun buying a car!! I was in the market, finally back on my feet financially after my messy divorce, and i had heard good things about Dick Hannah. My sales person was great. Samantha walked me throught the whole process, from picking out the model for me, Toruareg for me, to what options I wanted, and all the way through till the end when I drove away with a smile. I am totally reccommending her to all my friends for their car buying needs!! (didnt hurt she is drop dead gorgeous to boot!! lol) more

Top tier service 10/12/2010

Took my car in for a slight problem I was having plus getting the 75K mile checkup. Ryan was very friendly and helpful. He chatted with me about how cool my car was and when I picked it up, it was even freshly washed! I wasn't expecting that extra touch, but I loved it. Thanks to Ryan and his team at DickHannah VW! more

Great Service and Prices at Dick Hannah 9/15/2010

I am always satisfied with Dick Hannah. The service is great, and I never feel like I'm getting ripped off. I think the pricing is reasonable and fair. Its definitely less expensive than other dealerships I've gone to. When I have an issue they identify it and fix it. I only take my car here. Phi in the service department is great! more

Good Service 9/1/2010

We had very good service fast and friendy and the price was good more

Totally Satisfied 8/10/2010

This is my first ever written review for a business. I felt compelled to do it because of the excellent customer service I received from Dick Hannah VW and I want to share my experience with anyone who is shopping for a VW vehicle. Our salesperson Ricky Ballantine works tirelessly to help us find the right vehicle, despite an intermittent douse of liquid sunshine that day. We looked at and test drove quite a few models, not just VW but Subaru as well. Ricky is always courteous and helpful. And there is Travis Millward, Sales Manager, who put together a good package for us to consummate the purchase. But what impressed me the most is the follow-through on a commitment made at the time of the sale. It was not a lip service, Travis actually delivers! My summation, Dick Hannah VW is an excellent dealership! more

sorry for the bad service you have recieved at dealerships 8/1/2010

Hey Dhvwsucks sorry if you have had bad experiences in Dealerships not all dealerships are the same.One thing i am the person this article was written about and NO i didnt write it i have no reason to do that.This lady came in to my dealership smiling and walked out smiling even though we wasnt able to make a deal with her.You know what i would hate to go to a dealership with crappy customer service also so if you have had that experience im going to appologize for that dealership but i will almost bet it was not a Dick Hannah dealership Pros: Dealerships will give you best advice more

A very deserpate dealership that would write their own revie 8/1/2010

Sad, obviously the employees write their own reviews. And you can tell when they name salesmen by their first and last name and say it several times in a review. ""Oh so and so was great! So and so gave me a good deal! So and so was very helpful"" NO ONE EVER HAS A GREAT EXPERIENCE AT A DEALERSHIP, IT IS NEVER A PLEASANT TIME! Stupid retards!!!! Pros: Salesmen scare you off Cons: They dont mark up prices more than 7k more

Great service from salesperson Cameron Hollis 7/31/2010

I went to get my oil changed at Dick Hanna VW and was greeted by Cameron . He was very nice and showed me the way to the service center. While I was waiting he showed me a few cars and I liked the VW EOS and took it for a test drive. Cameron answered all my questions about the car. We dicussed the possiblity of getting into the car and sat down to fill out the paper work. Everyone there was very nice. I have bought cars from hannah for the last 20 years and have always had a good experiance with them. Cameron was very helpful and knowledgeable about everything. I unfortunately was unable to get the car at this time, but when I get my car sold I will definitely go see Cameron again. My Thanks to Cameron for making this a good experiance! Pros: Friendly and Knowledgeable more

Fake reviews!!! 7/31/2010

First of all I went there just to test drive a potential car, not to buy one. A salesman named ""Ricky"" was really pushy and rude. He was unexperienced and said he was new, he couldnt answer questions I had about the car I was intrested in. He tried to sell me a 25k car for 32k! I can tell you, he wasn't fooling me. I did my research and I knew more about the car than he did which is pretty sad. All these reviews with 5 stars are lies, especially if they name specific salesmen. Don't be fooled. Pros: NONE! Cons: All the sales people! more

Great service from salesperson Alex Gihm 7/26/2010

Alex knew we had come a ways to see the car that we were interested in. He worked with us on the financing until we got to a payment amount/terms that we agreed on. This is my third car purchase at Dick Hannah Volkswagen and this is my second car purchase from Alex Gihm. He is pretty straighforward and tries to make the car buying experience as painless as possible. I love Volkswagens and always will, so going to a Volkswagen dealer is a no brainer for me, but Alex was knowledgeable about what the car's features were, etc. Pros: Worked well with us and our needs. Cons: Well, buying a car is never too fun, always costs money! more

very friendly, great customer service, efficient operation 6/6/2010

Like any dealership, service costs quite a bit. But I've also been in for a few recalls, which are complimentary, and the service is just as courteous and quick. And with VWs, which can be quirky and specialized, it's always good to know you've got the experts on it. more
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