Diadem

I couldn't have asked for anything more in a salon. Everyone was welcoming, patient and I received great service. I felt the focus was on me from the moment I went in the door to the moment I left. I even was educated in what to do with my hair and provided options. When you have natural hair it's hard to find a place that will make your hair look straight and not burn your scalp. My stylist was not only conscious about burning me but I feel it is just as straight as when I had a perm. Needless to say I'm definitely satisfied! Pros: nice and educated stylists, great outcomes Cons: it's best to be first so you don't have to wait more

I had found a salon that could take care of my type of hair, but at what price?? my entire evening and pocketbook!! Desi thinks her salon is the be all end all. She has a horrible attitude , very gossipy and materialistic. We are paying for the $300 jeans she wears to work. Well guess what- I found a salon that does a better job , professional and takes my appt on time. For those ladies that are worshipping this place because you are afraid of the unknown - WAKE UP - no one is better than you and your time is just as precious as anyone else.Stop being taken for granted Pros: none for the value Cons: unprofessional wait time more

Diadem..an upsale salon where professionalism and friendliness is commonplace from all the stylists. I remember my first time at Diadem. I was greeted with geniune smiles... welcoming my presence. My stylist Ang gives me the same time and attention as the person who was before me. If you do not mind the wait you will be more than satisfied with how your hair looks and feels. Pros: friendliness, professionalism, geniune, ambience Cons: the wait time more

I have been a client at Diadem for 4years and I can honestly say that the salon has evolved. Success is a journey and through the years I feel like I have taken the journey with them. From the moment you arrive you are treated with nothing but respect. Ms. Carol has completely mastered the art of customer service you are drawn in from her initial greeting. Each stylist exudes great energy which makes them easy to approach and a delight to talk to. The talent in the salon is very consistent so you can feel comfortable in anyone's chair. My personal stylist is Desi whom I have a great amount of respect for because she is a young entrepreneur, a beautiful person a FABULOUS stylist. I leave my healthy hair in her hands and cannot count the number of compliments I receive on my many cuts, colors and styles. Now as for the wait time, I can't say that I was in and out during my lunchbreak but I can say that I am in by 2pm and out by 5-5:30pm and am completely satisfied with my results. I do realize that with some processes ie. color there will be a longer wait time and that is communicated when I make my appointments. The atmosphere is comfortable and I can even get connected thru the available wireless web that they offer. How many salons offer wireless connection? About the neighborhood.. no its not center city but if it was you would be complaining about the cost of parking now wouldn't you. I am highly recommending Diadem salon for anyone who is looking for healthy, stylish hair. Schedule your appointment in advance and not during your lunch period ( because thats not realistic) and I guarantee you too will have a great experience. Pros: talent, creativity, wireless web more

Where to begin. I have ALWAYS like the end result., absolutely beautiful hair but I couldnt take the wait anymore. I had been going to Diadem for a few years and decided that my time was way too precious to spend all evening there, so I left. I was ALWAYS punctual for my appts. but ALWAYS waited a minimum of 4 hours to get serviced. There were times when they were still at Main St that I was left upstairs and forgotten about once Carol would leave for the evening. There was a time that Desi was doing a weave when I arrived. Now, tell me this if you know that it takes a minimum of 3hours to do a full sewn-in weave, then WHY ON EARTH WOULD YOU SCHEDULE THE NEXT APPT 45 MINS AFTER THE WEAVE APPT?!?!?! I sat there for 5 hours while she put in that weave. MY TIME IS PRECIOUS TOO DESI!!!! During one of my appts I witnessed another customer get fed up and decided to leave after she had been there for 4 hours, Desi had the nerve to get an attitude when the customer left. HOW DARE YOU GET UPSET THAT SOMEONE DECIDED TO LEAVE AFTER YOU HAD THEM WAITING THERE OVER 4 HOURS. I understand that there will be some wait time and I dont mind that but when it starts approaching 4,5,6 hours after I just got finished having a long and stressful day at work, thats when it becomes problematic. The last thing I want to do is spend 6-8 hours in a salon after leaving work. Desi, you need to STOP taking your customers time for granted. Do I need to get into the inconsistent prices?? As some others have written it was ALWAYS a guessing game. I had been going there for a few years so because of the price I was quoted during my initial visits I would always have that amount ready for subsequent visits but to my surprise I would end up being quoted more than I had paid previously for the same exact services. Then i still had to tip you and the shampoo girl. A friend of mine stopped tipping her altogether. If you value your time, go somewhere else, it is NOT worth it. Pros: Healthy, Shiny Hair Cons: Long Wait, Pay upscale salon prices for sub-standard services more

After reading the reviews on this salon I decided to give it a try. As a young professional woman who moved to this area about a year ago i have spent a lot of time in and out of Philly salons. Getting an appointment was challenging but that was quite comforting just knowing these folk are working and in demand. I also got an estimate on the cost of my services when I booked, MY MY when i walked in the salon I was really dazzeled its a beautiful salon and a comfortable environment. I was thinking can they deliver? All of the staff seemed to enjoy what they were doing. My stylist was quite knowledgeable, very straight and honest, with great suggestions. Desi took the time to show me where my hair needs were and gave me great ideas. My services were so worth the cost and my Cut is Sensational. Thanks Desi Thanks diadem. Pros: Talented and Creative Cons: must schedule in advance more

Diadem's stylists are very good at what they do but prepared to wait a long time for service. If the owner Dezi does your hair she will have you waiting FOREVER; sad part is she never offers any kind of apology for the delay. You would think at a place where they charge so much $$ for their services you'd receive superior customer service; which would include at the very least an apology but I was NEVER given one. She schedules too many people close together (because she's more concerned about how much $$ she can make in a day as oppose to providing superior customer service) not allowing enough time in between each person so you end up waiting and waiting and waiting!!!! I have waited anywhere from 4-6 hours just to sit in her chair, which is absolutely RIDICULOUS. She has an attitude of her time is more precious than yours. I had never dreaded going to the salon until i started going there but they kept me there for awhile because my hair ALWAYS looked beautiful. Dezi exhibits poor customer service, which she really needs to work on. As someone else wrote the prices were NEVER the same. I had gotten the same service every single time and the price was ALWAYS different. The price would fluctuate between $55 & $75 for the service I received. It would be nice if there was a price list sheet on the counter that clients could take with them, but they will never make something like that available to clients. The way it is now she can charge whatever she feels like. If she wants to charge $55 today she can, if she wants to charge $75 your next visit, she can and you can't even challenge her on it. I have been to upscale salons; you are offered coffee, tea, water and pastries and are made to feel welcomed...NOT HERE!!They are a hood salon with high prices, thats all!!! They are charging the same high prices they charged when they were on Main Street but now u need to be concerned about your safety when walking to your cars. That salon is completely OVER-RATED!!!! Pros: Extremely Healthy Looking Hair Cons: EXTREMELY LONG WAIT & POOR CUSTOMER SERVICE more

To me being a hairstylist myself finding someone who cares about your hair and can manage it well is hard to find. Ladies as you know it is very hard to find a stylist who truly care about hair care, I have seen it all, I have walk into places and turned right back around because yes I might get in and out, but what will my hair look like. Desiree is able to look at your hair and start you on your journey for everything it needs. Her love for what she does shows in your hair. Depending on where you are in your journey with your hair will allow you to determine what is important to you. Because once you have been to enough places that have you in and out and later to find out your hair have been more damaged because the stylist haven't been taking the time that was needed you'll see the value. If you have been going to Diadem for enough time you have been seeing a true growth in every area and every business has more room to grow, no business is completely perfect, but you can best believe that any owner that cares which I know she does is to have the best in every area for her business. Back to my services, Yes I waited a little, but it was steady and I didn't mind because for me it was worth is to know I could trust Desiree in my hair. Diadem's Goal is excellence and it doesn't happen overnight, but it is happening, the truth is evident, treat yourself the healty hair and feel the difference. I felt it in my hair so I know you'll feel it in yours. Plan your day accordingly , but don't miss the oppurtunity of your hair looking as wonderful as you feel on the inside. more

I agree with a previous poster--""women with money don't have time to wait"". I am very busy and if I am paying high prices of a boutique salon, I expect boutique treatment. My longest wait was 8 hours. I was never offered a beverage, etc. Also, prices are arbitrary. Everytime I go there, I am baffled at what I am paying for. Prices change for the same do! I just don't get it. Upscale salons don't only provide an upscale look. They also provide upscale services....hand massages, drinks, cookies, websites with prices, uniformity of attire, and impeccable customer service. Pros: Healthy hair Cons: The wait, the gossip, pricing more

Oe of my coworkers had recommended diadem to me after months of me complimenting her hair . Her hair dresser had cut off all the dead weight and her hair began growing back , fast , healthy , and without a PERM. I have only went to Domincans and had not went to a black hair dresser in years. After one visit my roomate and I were more then satisfied with Lisas's service and decided we had finally found a salon home and became regualr customers. Lisa as well as the other stylist are more into haircare which is impossible to find in a stylist these days. My roomate and I were amazed while waiting for our appointment on how straight and ready to go the hair looked when the stylist had simply completed blowdrying the other customers hair. When we tell our friends about our hairdresser compared to theirs we always say ""When lisa simply blowdrys my hair it looks like it did at other salons when it blowdryed, straightend and curled"". I am more then satisfied by the service , the down to earth stylist , and the pleasant meangaement at diadems. I am more then sure anyone who is looking for helathy hair that is easy to manage would be more then satisfied if they gave Diadem a try!! more

My first ecnounter with Dezi was when she was a stylist working at Saks Fifth Avenue. I have followed her for the past 10 years. I have never had someone to be this interested in the state of my hair. Dezi convinced me that after to many years to count, to stop getting a perm. I truly enjoy my experince at Diadem, when I step through the doors, I feel like I'm at home. The service is very professional and very relaxing. I would, and have recommended Diadem to everyone. This is a shop of young entrpreneurs, who care about their work and their reputation. I respect their time, and they in turn respect mind. Pros: Healhty Hair more

After a long string of hair stylists who were more concerned about pushing clients in and out of their doors than taking the time to actually care for their clients hair, my hair was in such bad shape that I was on the verge of getting a perm, when my friend told me to try to Diadem. And I am so happy she did, I've been going regularly since December 2007 and have never looked back!! The staff at Diadem, actually knows how to care for natural hair and is really concerned about improving and maintaining health of your hair with great style. The wait on occasion can be a little long, but lets be realistic how many people have never waited to get their hair done? Besides in my opinion the quality of the treatments is well worth the wait. My stylist is Angeline, and she always does a great job on my hair. When I leave my hair is shiny, bouncy, and full of life. I get tons of compliments on my hair, and her presses LAST!! Ang took great pains to bring my hair back to life, and I couldn't be happier with her or the salon. Ms. Carol and the rest of the staff are always friendly and helpful. I highly recommend this salon!! Pros: healthy hair, friendly service more

I was a client w/ Desi for several years and just got fed up. Granted, my hair was in good condition, however, never really recieved a 'head turning' style or anything fabulous. Upon reading the reviews I would agree as a woman over forty I was treated as if I had no style - and that is how i walked out of the salon ( shiny curled hair with a nondescrip style). As the years went by I grew more and more impatient and dissatisfied with the wait time and boring haircut &style. By the way Desi likes to cut (I actually overheard Desi state that 'older women should not have long hair and she wants her Mom to cut her hair'). The other stylists Ang, would be a good recommendation if you want to keep some length. My time spent in the salon was negatively impacting my lifestyle and I just had to go. Also would like to inform that the prices are inconsistent. I felt as if I was being cheated!! Why should i have to pay high prices and wait several hours for a vanilla hair style? Pros: condition of hair Cons: ridiculous wait, boring styles more

Ms Carol is a gem and has mastered customer service. The actual hairstylists are immature and have no respect for your time.This salon is just like many others in the 'hood. If you have nothing else to do for 6 hours this is the place 4 u. If you are a busy working girl I would not recommend, apparently the staff thinks you have nothing else to do but wait on them. Ironic, because the prices are above average - women with money do not have time for this... Pros: quality products- shiny hair Cons: poor time management, no amenities more

I highly recommend Diadem if you like to wait for over 5 hours. Also if you enjoy spending a lot of money on a regular hairstyle. Angie was rude. My experience was the worst. more

Diadem is undeniably the best salon in the city. The staff is warm and friendly and the atmosphere is uncomparable. The technique they use to straighten your hair is like no other and the products they use are fabulous. Although I am a ""plain jane"" the cuts and colors always look great on each client and the styling is like no other. Out of all of the salons in Philly, no one has done a more remarkable job than Diadem (and I have gotten my hair done by the so-called best). I tend to travel between NY and Philly so when I come to town my first stop is Diadem to look fabulous! Pros: The overall experience is fantastic with superb end results Cons: No one else in the city is comparable more

Reading these reviews in amazement. Wow, sisters we continue to settle for less than what we are worth. I was going to Diadem for 4-5 years and as a New Years resolution I decided to get rid of anything in my life that caused aggravation. Unfortunately, Diadem was one of them.... I could no longer abuse my precious time and $$ and I may be over 40 but I did not want to look corny anymore. Those other reviewers that indicated that you SHOULD wait for good service are fooling themselves and I wonder how it will take for them to wake and understand you do not have to settle for any disservice in life.. Agree- I have never been there when my appt started on time (i was a regular customer). agree- they do treat older women differently & do laugh at customers on occassion (immaturity??). agree- they do need some more experience in color/highlighting. agree, they do not provide upscale services. It took some searching but i did find an upscale salon where appts start on time and provide sharp & chic styles (at any age). Pros: hair maintainence Cons: value for ur time & money more

I have been a client at Diadem since August 2005 and I cannot imagine spending my money at any other salon in Philadelphia. The professional, friendly, atmosphere is superb, especially in comparison to other salons that I have attended in the past. Pros: Ms. Carols welcoming attitude. The professional and talented staff!!!!! Cons: None for me! more

I started going to Diadem in October 2007 and am glad that I made that decision. My stylist is Angie and I must say since I have been going there, my hair has a new flare. I have fairly fine hair but when I leave Diadem, my hair has body, bounce and shine. I will admit the first time I went there, the wait was a little longer than I anticipated, but they have made up for that. If I were to go off of my initial impression and didn't give them another chance, I would be missing out on the healthy, vibrant hair that I have been longing for. I also like the fact that they specialize in natural hair (I have been growing out my perm) so you are going to pay a little more for that (I have friends that go other places and spend a lot more than I do). They do give perms, if that is your preference. The atmosphere is chic, the music is just right and Ms Carol is probably the nicest receptionist I have ever met. People complain about wait time (which I can understand to a certain extent) but how many salons don't have a wait? I went to a lady who worked from her home and I still waited. Needless to say, I am happy that I made the decision to stick it out with Diadem. Pros: The end result, Atmosphere more

I'll be the first to say thatI have not been a faithful customer, due to some of the same things some of the previous ladies have shared. I began going to Diadem in the summer of 2005. I initally started with Des, who appeared to be knowledgeable, however her attitude left alot to be desired. My hair was OK, she definitely can cut , that is her strong point. I then was transitioned to Angie, whose strong point is curling, not cutting. The rest of them are questionable. I agree that for the prices charged appointments should be timely. I also agree that the new location does not match the prices at all. What happened to the light that shined when on Main St?(Jesus) Although the location is new, I wasn't impressed. Unfortunately 'm still searching. Pros: Mrs. Carol Cons: Location, Prices, styles, attitudes, opinions more