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Dhl Express - Santa Maria, CA - Reviews page 1 - Judysbook

Dhl Express

3070 Skyway Dr Ste 400
Santa Maria, CA 93455
(805) 922-3479
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If there was a Zero Star "run-the-other-way" category, I'd use it for our friends at DHL. I ordered some products 2nd day air from Fry's that should have been delivered today. S...

think twice before using dhl 8/13/2008

megabites Provided by Partner
If there was a Zero Star "run-the-other-way" category, I'd use it for our friends at DHL. I ordered some products 2nd day air from Fry's that should have been delivered today. So, I wandered out to DHL's tracking site to find that there was an unspecified address problem. I called their customer service department who, eventually, transferred me to the local DHL station - where they claimed that my address couldn't be found on Google maps. "How odd", I replied, "not only did I find it on the first try at Google AND Yahoo, but YOU managed to find it the last time you delivered here." (...albeit after 4 days of doing the "signature required dance" - another story loaded with horrible customer service) Suffice it to say, I've let Fry's and Dell both know that I won't be buying anything from them as long as they are using DHL as the only available shipping method. As someone who was in the shipping industry for 10 years, I can't stress enough the importance of registering a complaint with the vendors who use less-than-professional companies for their shipping needs - there's always a tipping point where the money saved isn't worth the customer ill will earned. more

i have found a new love and respect for the UPS man! 8/7/2008

barlyvarn Provided by Partner
If i could choose less than one star i would! i ordered something and needed in in 1-2 days so i chose to go against my penny pincher judgment and decided to do express one day shipping even though it cost about 40$!!! nearly twice the amount of the product i was shipping...but i needed it fast! so i wait for 2 days, then finally have to go to work the 3rd day, only to return @ 2pm to find a slip of paper on my door, saying, "sorry we missed you, we will deliver your order the next business day." Well it was Friday, and i needed the package the day before, and waiting until Monday would be like using UPS ground and would have only cost me 6$. And the only way i can get my package that day is to drive 45 min away (about 5 towns south) to Santa Maria to pick it up! ...thats like a 10$ round trip worth of gas...and did i mention I'm in NOT RICH! ...and fyi calling wasn't much help ether, they pretty much said " I'm glad I'm not you" Pros: none Cons: most things more

I Hate DHL 12/5/2007

ihatedhl Provided by Partner
DHL is the worst shipper in the world. They lie on the tracking, saying 'no one home' but the delivery address is to a business... someone was at the business ALL DAY. I shipped an overnight package with them, my customer requested we use them, it took a WEEK to get delivered, same BS, 'no on home' when it was being shipped to another business. I can't imagine how these clowns stay in business. They make the US Post Office look great! Use UPS or FEDEX or even the Pony Express before you use DHL!!! more

THE WORST!!!! 7/8/2007

jwalter1 Provided by Partner
i was expecting a product and they used dhl. dhl decided my address didn't exist, they didn't try to call to confirm the address, simply choose not to deliver it. more

The worst!!! 5/2/2007

christineckahn Provided by Partner
I ordered a product which used DHL for its delivery service. I noticed that my item was late in arriving after waiting two days- I called DHL-- they said they could not find my address-- I asked if they used Mapquest- he said they don't use that even though they have access to the internet!! They never called me- just decided not to deliver my package-- what a joke!!!! more
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