I'm not a vindictive person, but the service at this place makes me angry. I kept going back, thinking it would get better or they were just having a bad day. The shoe repairs are subpar, they don't bother to polish your shoes after they're fixed and I've heard more than once, ""We can't fix that"". I understand them trying to do right by the customer if a repair isn't going to last very long. But if the shoe is basically trash without the fix and I'm willing to pay, then why tell me no? The guys behind the counter are nice enough, but they have this laissez-faire attitude that is just maddening. Most notable example: I brought in a pair of shoes with a loose heel. The fellow who helped me said that he wasn't going to be able to tell if they could fix it until he took the shoe apart, but that they would call me in a couple of days if they couldn't fix it. I left my cell number. The pickup date he gave me was for two WEEKS out. They always want at least a week and a half, which is a long time to be without your shoes. But I digress. The two weeks pass and I drop in to pick them up. The same guy hunts around for my shoes for a while and then must have found them in a pile marked, ""hopeless cases"", because he says they were unable to fix them. I asked him about the phone call I was supposed to get and he just shrugged like a guilty fifteen year old and said, ""Yeah...sorry 'bout that"". I went back three more times for new heels and was never once happy with the results. They insist that you wait until after 4pm on the pickup date, and yet EVRY SINGLE TIME I go in to get my shoes, they make me wait another 15 minutes while they ""finish things up"". I swear I think they're doing the repair right then! Poor service, badly managed, no sense of urgency, ""Take it or leave it"" attitude.\r
I choose to leave it.
Pros: They're open after 5pm, which is nice for us corporate types
Cons: Terrible service, no sense of urgency, poor quality repairs