Being that this would be the first time I've ever reviewed anything should show how much anger and frustration I had with my first experience at this office. A few weeks after scheduling my appointment and AFTER receiving the work they told me that my insurance did not cover the services for that day. HOW CAN THAT BE?? I provided proof of my insurance to them weeks before getting there. I called my insurance carrier the next day, and it turned out that the dental office requested my co-payment schedule only after I left the office and paid in full for what they did that day. They are extremely unprofessional and don't seem to know what they are doing. I asked them how much I would expect to pay for the appointment, and they pulled out a calculator in front of me punched in a few numbers and told me to come back for my next appointment as they will have the costs then. To make a long story short, I got a bill one day and was definitely confused as I've only gone in for a new patient exam and only HALF of my teeth were cleaned (they told me that the other half would be cleaned when I schedule my next appointment). I called to get a detailed copy of my account statement showing all the work that had been done. I never got it until I called them a second time. It was obvious why they delayed sending me this as they added extra services after I left and paid in full as well as charged me for things that have not even been done. They apologized for the mistake and refunded me almost $400 worth of services!! Enough said! Stay away from this place!!