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Deltaville Yachting Ctr - Deltaville, VA - Reviews page 1 - Judysbook

Deltaville Yachting Ctr

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18355 General Puller Hwy
Deltaville, VA 23043
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(804) 776-9898
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Reviews

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Best

I've kept my boat there for more years than I care to reveal, and can say they have made continuous improvements to the facility year after year. New covered sheds and dock, and i...

Worst

Took them 5 mo.s to do work promised in 2. Every time I called they ""were away at boat show"". When I did get them they acted annoyed that I dared to ask when long-ago promised...

saved my bacon many times, good service, friendly staff 12/7/2010

I've kept my boat there for more years than I care to reveal, and can say they have made continuous improvements to the facility year after year. New covered sheds and dock, and improved pool area are great. I have had my share of overheating, stuffing box leaks and bottom jobs and the like, and they always fixed it quickly and keep the cost reasonable. The staff there is very friendly and knowledgeable, they don't nickle and dime you to death with charges for just looking at something or giving you an estimate. They have made thoughtful suggestions in what work I get done, and have been pretty good at keeping track of what was done and how much it cost. Always left the boat clean and tidy, They also watch the boats in a storm, with people on the docks adjusting dock lines. Great service! more

Everything late, disorganized, unresponsive; no such thing as customer service here. Bad news! 3/5/2008

Took them 5 mo.s to do work promised in 2. Every time I called they ""were away at boat show"". When I did get them they acted annoyed that I dared to ask when long-ago promised tasks were to actually be completed. Took them 2mo.s to provide estimate. Then they billed me 52% more than estimate with no warning or discussion, even after confirming it was on budget three days before final billing. Asked them for an explantion and offered to split the diff in July 2007. They did not even respond to that till Feb 2008. And with no comprehension whatsoever of my dissastisfaction with the variance between estimate and billing. No consideration on their part whatesoever as professional courtesy to absorb some of the difference, never mind discuss it. Not just discourteous; but plain unfriendly that I dared to ask for an exp-lanation, which they never provided. All of this is documented in correspondence.\r \r On the bright side, I am grateful for much advice given by others in their yard enduring similar experiences and attitudes; further advice ""to run"" on internet, and from major marine engine manufacturer to not let them do addtional work on boat or touch my engine. I got out of this yard fast, per good advice, paid them off and not looking back. Cons: service yard: nothing done when or as promised more
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