I was told that I but bad gas in my car and that my warranty would not cover it. The bill $527.00
I obtained proof from US Dept. of Agriculture that the gas in the vehicle met USDA standards, and was not the problem. Finally after 6 weeks of being treated like a deadbeat they ""generously"" did the repair at no charge. One week later I received a recall letter from GM, the problem was the computer all along! It required a firmware download.
Also they get about $85.00 for the battery for the smart key. Guess what, they're 2 for $6.00 at Walgreens! It's a CR-2032 memory battery and no special tools are needed, the key is it's own tool and the car has the programming. put in the new battery and put the key in the car and it's automatically programmed! Ha!
Pros: sales staff were fantastic
Cons: service dept.