I ended up at this vet after moving to the Tierrasanta area and needing one closer than our last one. My three pets were seen by Dr. Dowds; and I was very pleased with both her, and the rest of the intake staff in the front. I had a cat that needed eleven teeth extracted; and both Dr. Dowds and her vet tech were great. They followed through after the procedure well too. My only complaint is the price (but to be honest, as expensive as this place is... it's pretty much the norm). Clean facility, friendly staff, and I can't think of anything else but nice things. I'm sorry to hear that the other reviewer had such a bad experience. I've gone there four different times now for different reasons, and I've never experienced an abnormally long wait or clueless vet. (But then again, I was seen by Dr. Dowds, not Grafton).
Pros: Friendly in-take and reception staff, clean facility