Dr. Osman is totally engaged, personable, and thoughtful. Of particular note, unlike all other doctors I've ever met, she explains to you in layman's terms AND in medical terms exactly what she's doing, when she's doing it, and why. In other words, she does not condescend by either talking baby-talk or oversimplifying medical issues or by talking in full medical jargon that you'd need an M.D. and 5 years of residency to understand. Importantly, she provides excellent, thorough medical care and she actively thinks of ways to help you, beyond what you've requested. Finally, she follows through: after every major test you've had is forwarded to her attention, she calls and tells you she's received it and what she thinks are appropriate next steps.