I've had 3 thermals done by Lindsay, with the 3rd one assisted by Dax. I'll be following them whereever they go...they are perfectionists and are eager to please the customer. They perform a strand test to make sure that your hair is compatible with the treatment -- this can be a problem for some hair that has been chemically treated. My first thermal was a perfect waist-length, pin-straight thermal. My 2nd and 3rd were shorter length, partial thermals because I wanted more of my natural look with but with less volume. I get the best of both worlds and am always happy with the results. It's a long process, but time passes quickly with fun conversation and/or reading material, whatever suits you. Their locations in SF and Berkeley make it totally worth it to take the day off, get your hair done, and then enjoy the city.
Pros: Service, results, location