First of all, I will say that this review is all about the customer service and NOT about the dresses. I actually DID buy my dress there, but only because I really loved the dress...believe me, I would have loved to have left without buying anything.
The service was poor from the get-go. We walked in, and were not greeted/noticed by anyone by a good 10 minutes. Once we were greeted (eventually) and had filled out paperwork, we were greeted by a consultant that was initially very friendly. She sent us off to look at dresses, telling me to pick my 3 favorites and try them on. This was overwhelming, because I had a very specific dress in mind, and she didn't hint as to where I might find something like that. Nevertheless, we diligently looked for several minutes, until she came back. I expressed that I was having a hard time finding anything and suggested coming back on a weekday when the store wasn't quite so busy. She pleaded with us to stay and we did. She pulled dresses for me to try on, but didn't listen to what I wanted AT ALL. She just wouldn't listen to any of my concerns, and quickly chilled when we turned down things like a special bra and a garment bag. (We ended up buying the bra...but I already had a garment bag.) When the girl next to me chose her dress, she gushed over her and ran to get the bell so she could ""make a wish"". When I decided on my dress I was pointed to the checkout without any fanfare. To top it all off, they must have sold my information to some kind of ""bridal registry"" scam. I will not be returning.