I went to David's Bridal because they are widely known, and have a large-ish selection of gowns that can be purchased from all over the country - as my fiancee's sisters are out of state. I went in with my 3 sisters and my mother, and the first sales clerk seemed as though she didn't know what she was doing. Shortly thereafter we were sent a different sales clerk, she was a HUGE help, and so sweet!! We ordered our dresses after 4 hours at the store, finally. My matron of honor chose a different dress than the two bridesmaids and paid for everything that night, with all the commotion, the wrong dress was ordered - and paid for - and no one noticed. I went in last week to pick up the dresses, and realized the wrong dress was ordered, by the clerk, AND charged. She finally tracked down another dress, at another location, after an hour and a half of waiting in the understaffed store - and I was reassured the dress would be in NO LATER than Monday, as it needs to be altered. The dress, that day was on sale for $80 from the original price of $110, which they charged us for (after reimbursing us for the more expensive dress) - but we were not offered the sale price when we had to switch - after their mistake. No one called me today - so I called in, and spoke with a clerk who was already very rude - but then ordered me to call them back in 10 minutes because she was too busy to handle my call! When I called back, they informed me that I could not get the dress until Wednesday, and there is no discount. I was not upset initially, but it seems to me that no one at the store feels any sense of urgency, or remorse - my wedding is in 28 days!! I am taking this to the corporate level...and I would not recommend anyone use David's Bridal.
Pros: awesome mirrors in fitting room, provided bras for the dresses to try on
Cons: horrible attention to detail, understaffed