I asked the girl for a trim. I wanted to keep my hair long. I told her to take off an inch, and the dead ends. She started cutting my wavy hair WET. She started cutting and I knew she took off more than an inch. She took off like 4 inches. SHe didn't realize that when you cut WET hair, it becomes shorter especially with wavy hair. Then she layered it too much in the front and I came out with a drastically different haircut. I just wanted my hair to be shaped up, but the stylist was too busy chatting with me to pay attention to her work.
Then they tried to push another appointment and a product I didn't want on me. There is no way I'm ever going back or recommending this salon to any of my friends.
Then, when I called and complained, the manager just offered for me to come in for a consultation. I didn't want a consultation or these people touching my hair ever again. I should have been offered a refund or free products but instead they wanted more of my time, and as a busy person, I didn't have time to give. So I just told her to forget it, to which the manager merely responded, "Are you sure? I feel bad!" And the matter was forgotten. I don't recommend ANYONE going to this salon. It is supposed to be a ritzy salon, but it's just low quality haircuts in an ambiance or decor that don't reflect the salon's inflated prices.
Cons: Overpriced, a staff that doesn't listen, low skill of the staff