"I bought 2 tops that pilled badly after the first two wears and washes on gentle cycle. I called and explained the situation to a sales person, who immediately accused me of not caring for the tops properly, made the excuse that no one else had complained, and told me that I could ship them the tops to be inspected and they would make a decision if they were defective or not. At the price point of over $100 each, I don't expect to incur shipping charges to return defective merchandise when I'm not even guaranteed a refund! 6 months later, I got a promotional email from Daphne and I decided to let them know why I wouldn't be shopping there ever again. I emailed an explanation and she replied, saying the exact same thing that the initial person had told me and that she would take me off their mailing list. Clearly Daphne and her staff do not stand behind their clothing and are more interested in short-term profit than building long-term relationships with customers. Had this issue been handled fairly, I would have purchased many more items because I do like their clothes. Now Nordstrom will be getting my business because they know how to treat their customers.