I have been ordering from Danny's for about 8 years and their service has gotten progressively worse. Now I understand it's a pizza place and sometimes they will take 2 hours to deliver during peak charges, or they accidentally double charge your credit/debit card and manager Jerry likes to argue and make you send them proof via bank statement (because apparentley they cannot track that?). However, the final nail in the coffin I am burying my relationship with Danny's was this weekend. At 9:15 we order a pizza with pepperoni, onions and very, very easy cheese. Our pizza arrives at 10:00 but, upon opening the pizza we are delivered a sausage, peperroni and extra cheese pizza. I call Danny's and I nicely ask for a credit on my account as I do no want to wait until 11:00 to eat. Jerry (manager) tells me that that's too bad because they already started making the new pizza and i will need to return the old one. I was too tired to argue & at that point was so taken back by this guys horrendous customer service skills that I returned the pizza (after stomping on it - ok, very juvenile but I was so aggravated) and will do my part to share my experience with others. Please note, my frustration comes with us ordering from there weekly, never calling to complain (except with my credit card), and always tip the drivers very well! So long Jerry!
Pros: Better than the major pizza chains
Cons: they are clueless when dealing with customer complaints