I had a horrible experience with this shutter company. I had one of their design consultants give me a quote for custom thermalite shutters and they were to expensive. I showed them their competitions qoute and asked why such a difference. They explained about their great customer service and that their shutters are installed by Danmer employees not subcontractors!! False, I had my shutters installed by a subcontractor without a contractor's license and their customer service is horrible. I have had several issues with my shutters and no one has repaired my shutters. Now it's to the point where my lifetime warranty is expired, because I am unable to get any service. Not to mention, I was sold a different product not thermalite and I am unable to recieve my energy rebate. I have to pay twice as much and with no warranty. This company has several bad reviews and it's all the same deceptive practices and misleading sales reps. I have reported my issues to the better business bureau and suggest anyone who has had the similar problems do the same. It's unfair for this company to prey on hard working Americans. I understand the economy is bad, but you don't have to stoop down and lower your standards just to make a buck. Especially if there's an honest consumer willing to help you. I know $5000 might not be much to your company, but for an average individual like myself that's a lot. I hope no one experiences the same dilema I have been through. I don't understand how a company can do such bad business and continue to operate as if nothing is wrong. Thank you for your time and consideration regarding my review.