The star is only for the doctor & nurse at Pismo Family Practice, as they were very friendly and helpful. Unfortunately, it takes more than a good doctor to run a good office.
My problem is with the other staff/front desk people. At this office, they sign you up for something called ""Patient Portal"" which is supposedly your medical information accessible online. I thought it would be a very helpful way to access my prescriptions/test results, etc. However - they do not keep it updated at all and it is in fact, very inaccurate. There are several prescriptions listed on my portal that I have never ever taken. Also, if you ask the girl at the front desk about this website, she will tell you that she knows absolutely nothing about it in a somewhat insulted voice.
I recently visited the office to confirm that I am pregnant and get my first blood tests done. It has been1 month since that visit and they have yet to call me to confirm/deny that I am in fact pregnant (at this point, I know that I am, but come on - why did I even bother going to the doctor?) or to let me know about my blood test results. My visit was a COMPLETE waste of my co-pay. I have called them twice asking for any results done that office visit. The first time I called, the girl told me she would get back to me in a few days. She didn't. Today, I finally got access to my blood tests but still, no one will tell me what my pregnancy test result was. Pregnancy is kind of a big deal, and just because this isn't specifically an OB/GYN office, they should treat pregnancy and the patient with the respect they deserve. Also, on the day of my original visit, I was handed a stack of papers printed up regarding pregnancy. When I got home and looked through them, I found the print out for another patient's prescription. Wow. That's pretty bad! They violated patient confidentiality big time! Yikes.
I'm writing this in hopes that the office will read it and make a better effort to train/inform their staff, update their ""patient portal"" or just delete the dumb thing, make a greater effort to follow up with patients, and be much more careful about their patient records.