the first year we moved to florida i tried to buy my son a special gift for Christmas. so i boutht a remote control airplane from this hobby shop. i am a hard working single mother who doesnt make much money, but the owner talked me into this delightful model. he talked me into some other expensive things that went along with it. Christmas came and my son was so excited! we realized that we needed some other things and some instruction. we went back to the hobby shop and the man didn't want to take the time to help us at all. i guess he figured that he'd made his fast dollar(s), and didn't want to be bothered with the small stuff. well, i was and am very disappointed with him and his shop, if i'd known he was going to be this way........i never would have purchased anything from him. i know we are limited to the number of hobby shops in citrus county so far.........but i would rather drive 100 miles to another hobby shop than ever do business with them again.