If you want a great selection of guns and supplies along with AWFUL customer service, then D&L is definitely the place to go!
As newbies to the gun world, my boyfriend and I were very excited to purchase our first guns. Being a petite young lady, I was having a hard time finding a handgun that I could hold properly. I rented and tested out many at the range , but none were quite right. When I went to D&L I was excited to find a small 9mm hand gun that fit my hands.
Excited to test out our guns, my boyfriend and I went to the range a couple days after our purchase, only for me to be completely disappointed. The recoil on the gun was way more then I could handle and immediately elicited fear in me, to the point where I no longer wanted to shoot.
Returning to D&L I was not expecting them to provide a full refund for my purchase as I understood it was now used, despite the fact that only 15 rounds had been fired. However, I was a bit disgruntled to hear a different sales rep flat out tell me that the person who sold me the gun should have informed me that the small light 9mm would be way too much for a women of my stature. So basically, I feel like I got walked into purchasing a gun that was not right for me.
As sales reps, they have a responsibility to help customers make an informed decision. After all, aren?t they the experts? To top it all off, when asking what they would give me for the used gun, they came back with $450. $450 for a gun I just paid $720 for three days before. The price for the gun did not change even after I stated that I wanted to buy another gun from them, ammo, cases, cleaning supplies, etc. for my gun and for my boyfriends handgun and shotgun.
Moral of the story, D&L is more concerned with making a buck then making a happy customer.