This review is specifically about Cutter Chevrolet (formerly on Kapiolani Boulevard, it's relocated to Ala Moana Boulevard). I have not visited other Cutter dealerships, so it wouldn't be fair to lump them all together.
I am not a casual car shopper. When I stopped at Cutter Chevrolet, I knew exactly what I was looking for and wasn't about to waste my salesperson's time going through the full routine he learned in "Car Sales 101." Unfortunately, the feeling was not mutual.
After finding out that I knew more about the cars on the lot than the salesperson, we began the time-honored game of "let me talk to my manager."
One visit to "the manager" later, the salesperson cheerfully announced that he could meet my price and that we could start on the paperwork.
We filled out a couple of forms with general information. Then he got to the pricing section -- and wrote a number $5,000 higher (far exceeding the MSRP of the vehicle) than the price he supposedly had pitched to his manager.
"Just a formality," the salesman explained and he left to get his manager. At this point, I knew that this was all a ruse.
It got even better. The manager came out and expressed his opinion that we were wasting his time with our offer.
When asked why the salesman claimed we had a deal, the manager denied ever talking to the salesman.
Two hours after first stepping foot on the lot, we requested all the paperwork that had been filled out, ensured that it was shredded, and left.
An hour after leaving, we negotiated a fair price (matching my target) for the same vehicle at a competing Chevy dealership. As I stated earlier, my target price was fair -- I did not expect the dealer to take a loss or otherwise waste his time.
Unfortunately, a waste of time was all I got at Cutter Chevrolet.