I was in the Lennox Cup O' Joe studying and decided to get something to drink. I should have paid attenting to my credit card charge but I trused them. But when I saw my bank statement I had $6.31 charge for a small carmel hot coco!! I tried to call the store but the manager never called me. I tried the corporate office twice and finally a guy calls me and says he can't do anything because I might have made it up! Shouldn't their journal tape from the register show that I only had one small hot coco??? I got so mad and didn't want to deal with him so I said forget it and hung up. I go there all the time to study for the past 3 years!!!! Haven't they heard of customer service? So if you are using credit card then make sure they charge you the correct price!