I bought a 2010 Prius from them about 3 months ago and was very happy with everything. I can't remember my saleswoman name(Karen?) but she was very friendly. We were able to knock a little off the MSRP(it was a prius, so there's not a TON of wiggle room) I will say that we waited a little too long for the car after we had signed the papers. In their defense they did say that the car JUST came in and had to pass inspection.
I haven't brought in for repair yet, so I reserve the right to change my review til then, but for now, I have to give them a thumbs up.