We recently re-financed with this broker and were promised lots of things. The terms of the loan ended up being what was originally quoted, but there were lots of additional fees that showed up at closing that were never revealed in the good faith estimate. In addition, a process that was promised to take 2-3 weeks took 2-3 months. Also, they continually asked us to provide the same documentation over and over - 4 times for some simple things like bank statements and paychecks. They were able to get us an excellent appraisal on the value of our home, but at quite a cost on closing. We're still trying to resolve a refund of the non-disclosed fees.