I rely heavily on reviews, but rarely write them. But I found it upsetting that someone would give a one star rating on a superficial perception. We have been taking our pets (cats & dogs) to Crystal Springs Pet Hospital for 13 years and have felt luck to have such a caring doctor and staff so close to us. The doctor's knowledgeable, thorough, and always has your pets welfare at heart, not to mention his staff are super nice. I would not hesitate to recommend them.