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Crutcher's Auto Repair - Franklin, TN - Reviews page 1 - Judysbook

Crutcher's Auto Repair

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1906 Columbia Ave
Franklin, TN 37064
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(615) 790-7216
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Crutcher's Auto Repair - Franklin, TN
Crutcher's Auto Repair - Franklin, TN
Crutcher's Auto Repair - Franklin, TN
Crutcher's Auto Repair - Franklin, TN
Crutcher's Auto Repair - Franklin, TN
Crutcher's Auto Repair - Franklin, TN
Crutcher's Auto Repair - Franklin, TN
Crutcher's Auto Repair - Franklin, TN

Reviews

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( 2 )

Best

As a former manager in auto service and repair, I am very critical of the service, quality, and repair fees at most establishments. I have the utmost confidence in Crutcher's Auto...

Worst

Editorial review from Citysearch 10/28/2014

My mother when into this shop to get a few wheel studs fixed on her vehicle that another place had broken. That is when they looked at her car and told her that she had no brake pads left and attempted to sell her some. I know for a fact that the brakes were not ready to replace yet, because I had just replaced them myself earlier in the year. This place is looking to cheat you out of money by attempting to take advantage of people who do not know anything or very little about vehicles. Do not bring your vehicle here unless you do not care about it. This is not the first bad thing I have heard about this place either, it is actually the third, which is why I am writing a review now, hopefully to save some people from a bad experience and some money. more

Auto service 2/14/2011

As a former manager in auto service and repair, I am very critical of the service, quality, and repair fees at most establishments. I have the utmost confidence in Crutcher's Auto Repair. All four cars in our family have been kept in great shape at very reasonable prices by Crutcher's, even though all have over 100,000 miles on them. I never hesitate to recommend Crutcher's highly trained and qualified staff to anyone. more


Excellent Service at Crutcher's Auto Repair 4/17/2010

Crutcher's Auto repair has consistently provided me with excellent sevice on all of my vehicles. The prices on all services and products are fair ( this was difficult to find in our area) and the work has always been high quality. Pros: Fair Pricing, Integrity, Quality Work, Fast Service more

The Best Auto Repair Shop 4/12/2010

I moved here from the Midwest and could not find an honest and ethical auto repair shop. After almost a year of searching and being ripped off every time my car needed work someone recommended Crutcher's Auto Repair. more

Extraordinary Service - Customer for Life! 4/4/2010

Recently I took my 1999 Avalon (w/ 200K miles) to Crutcher's for major engine service. They quoted me price and I elected to have new timing belt,etc. installed at the same time. Although the problem was somewhat elusive, they eventually felt (as did I) that the problem was fixed. A couple of weeks later, the problem reoccured. I returned the car to them (they had provided a 12K mile/12 month warranty on the original work). They examined the engine in more detail and Mr. Crutcher personally called me to tell me that the original diagnosis of the initial problem was in error. He said that the hard fact was that the engine was simply worn out. At this point I of course had a sinking feeling. Mr. Crutcher then said, ""Mike, I want to do the right thing by you. I'm willing to give you all the money back that you've paid us to this point."" Wow! An ethical car repair shop. Pros: Integrity, Customer Focus Cons: None Noted more

Excellent and honest car repair service!!! 12/13/2009

I have had three different vehicles serviced at Crutcher's Auto Repair with no recurring problems. They have always been honest with me regarding any service problems and actually recommended less expensive alternatives. Their prices are reasonable and I've always been satisfied with their customer service. I highly recommend them and, if you go there, let them know a previous customer rates them highly. Pros: Will only recommend the actual work needed on your car. Cons: Didn't have any. more

Horrible Service 8/19/2009

I dropped my car off with very specific instructions regarding an overheating issue. I was charged a hundred dollars for having the mechanic look at it and not being able to replicate the problem (which would have required that they let the car run for 20 minutes). This is a horribly uncooperative business and I have heard similar complaints. Don't let them fleece you. Cons: Charged for inspections without fixing anything more
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Owner Message

  • Auto Repair and Service Trusted in Franklin Since 1980

Additional information

  • Hours:

    Mon-Fri 7am-5pm ; Sat Closed ; Sun Closed

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