I read the first review and thought ""Hey!"" it's alot closer than the place in Santa Monica and it seems to have someones high recommendation... Ok, let's go there. I explained to the attendant what I wanted and how it was only ""Hand Wash"" with no chemical sprays like degreaser and such. It was understood and we started very happy. I even agreed to go and help the guy with the rear louvers when he got to that point as they did not know just how to work them. I went over to help the guy as he was getting close, only to see him holding my keys in his hand and he drags the rag across my trunk lid along with the keys!! I even had my phone in hand to take a clean photo of the car, only to take a photo of him tearing up the lid. I was trying to get his attention, but he wouldn't respond. I later found out he doesn't speak English, so no way I could stop him without grabbing him, which I would not recommend anyone do, it is not respectful. I did get his attention and had him stop until the manager DJ could come over. I told him what happened, and at first he said they would fix it, but that they would buff it and use wax... this paint is Flat Black and cannot have chemicals or wax I explained. He said, ""ok we'll have to get it painted after the first"", I said ok, let's write that down so we all remember. At that point he says, ""no, you can't prove this happened here""! I told him, I have pictures and was prepared to show him, only he walked away and said take me to court! I asked him to call the owner, and he refused! The owner would probably not want his reputation and business ruined because some guy he trusts, decides to try and pull a fast one on a customer, but at this point this guy DJ is willing to ruin your car and just tell you ""you can't prove it was done here!"" even when you have pictures of the guy doing the damage. DON""T GO HERE if your car is fancy or has special paint!! My Boss Mustang was pristine!!
Pros: not very busy, close by
Cons: they don't care how they treat your car, some employees speak neither English nor Spanish