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Crowne Plaza Hotel Mpls/St Paul Arpt-Mall Of Amer - Saint Paul, MN - Reviews page 1 - Judysbook

Crowne Plaza Hotel Mpls/St Paul Arpt-Mall Of Amer

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2700 Pilot Knob Road
Saint Paul, MN 55121
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(800) 718-8466
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Crowne Plaza Hotel Mpls/St Paul Arpt-Mall Of Amer - Saint Paul, MN

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If you like cold showers and bad customer service stay here! Small rooms with no accommodations. Overpriced restaurant no continental breakfast and they could care less if your n...

Bad experience 8/1/2008

If you like cold showers and bad customer service stay here! Small rooms with no accommodations. Overpriced restaurant no continental breakfast and they could care less if your not happy with your stay. The security guard made sure we didn't use our grills to cook outside but wasn't able to keep our cars from being broke into. I don't recommend staying here. Pros: shuttle to mall if you can get them to take you Cons: everything more

Overcharged 7/29/2008

We stayed at this hotel in December 2007 for a Viking playoff game. We had booked on line in advance in November and the time of the game was changed so I called the front desk at the hotel and the gentleman who answered assured me that he could change the dates of the reservation by one day...no problem! We did not cancel any days, just moved everything up a day. Well...it was a problem. They double booked us! We were overcharged $176.27! I have attempted to get in contact with this hotel for the last 3 weeks. Not only have I not gotten anywhere with them, they will not return calls when they say that they are going to and give me the run around when they do talk to me. Apparently no one has the authority to actually be of help. I would not recommend this hotel to anyone! The rooms were clean and nice but noisy. There was not enough staff in the dining area and dead boxelderbugs in the pool. Bert the shuttle driver was the only redeeming quality that this location had in my opinion. Maybe if he was the manager there would be better customer service. Pros: Bert the shuttle driver is top notch! Cons: Overcharged with no customer service! more
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Owner Message

  • Welcome to the Crowne Plaza Hotel Minneapolis St. Paul Intl. Airport Eagan (Mall of America Area). We offer an exceptional level of guest service, convenience, and value. The hotel often presents different packages including Mall of America, Park, Stay,...

Editorial

  • In Short
    Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free...

  • 10/5/2008 Provided by Citysearch

Additional information

  • Neighborhoods:

    West St. Paul - Mendota Heights - Eagan

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